Terms of service

Who you contract with

GraphOps Limited, registered with the Malta Business Registry under C102431, VAT MT29499732, at 11/1 St Dominic Street, Valletta, VLT 1604, Malta. Contact ops@graphops.xyz or +356 27048704 for support, complaints or legal notices. These terms govern our website, platform and data services. Your order and the service description shown before purchase form part of the contract. A separately signed agreement prevails over conflicting terms, followed by your order and these terms. Acceptance of these terms does not constitute consent to marketing.

Business and professional purchases

Our paid services, including subscriptions and credits, are offered exclusively for business or professional purposes. By purchasing, you confirm that you are acting for purposes relating to your trade, business, craft or profession, and not for personal or household use. If you purchase for an organisation, you confirm that you are authorised to bind it. Individuals purchasing in a professional capacity, including sole traders, are eligible.

This eligibility condition does not waive rights that apply by law. It does not retrospectively change the purpose or rights of an earlier purchase.

Using the services

Protect your account and API keys, manage authorised users and promptly report suspected compromise. Do not use the services unlawfully, interfere with their operation or circumvent access or usage controls. Our data services concern public blockchain data. You are responsible for your applications, transactions and lawful use of the data. You are not responsible under this clause for losses caused by our own security failure.

The service description, technical requirements and limits shown before purchase form part of your contract. Blockchain data can be delayed, reorganised or inaccurate. We do not provide investment advice. You must assess the suitability of data for your application. No uptime guarantee, service-level agreement or service credits apply unless separately agreed in writing. This does not remove our obligation to provide the contracted service or your mandatory remedies.

Payment and cancellation

Prices, metered rates, billing periods and applicable taxes are shown before purchase. Access is funded after payment. A monthly plan renews each billing period until cancelled.

When you increase your plan, we charge the price difference between your current size and the new size immediately and add the extra credits once that payment succeeds. Your billing date does not change, and the new size renews at its own price. When you decrease your plan, the new size and price apply from the next renewal. Cancellation takes effect at the end of the current paid period. You can request a change or cancellation through the platform or by emailing us before renewal.

Plan changes are not prorated. Payments are non-refundable except under the support policy for mistaken increases below or where the law requires otherwise. If you increase your plan by mistake, you can ask us within 24 hours to refund that increase. We refund it when less than 5% of the credits it added have been used, remove those credits and return your plan to its previous size.

Cancellation stops renewal. It does not end paid-period access, subject to available credits and the agreed service limits.

Service credits

Credits are prepaid units usable only for GraphOps services. They are not money, electronic money or cash equivalents, and cannot be used to pay third parties or redeemed for cash.

Credits you buy as top-ups do not expire. Monthly plan credits roll over for one billing period, then expire. If your plan ends, its remaining plan credits stay usable until one month after the end of the last paid period. Credits granted to your organization and positive adjustments we make do not expire. Plan credits are used first, oldest first, before credits that do not expire.

Credit purchases are final and unused credits are non-refundable, except under the support policy for mistaken increases or where mandatory law requires a refund, including applicable consumer withdrawal and service-conformity rights. A statutory refund returns the payment due under law and is not a general right to cash out a credit balance.

Automatic top-ups

Automatic top-ups are optional and need an active monthly plan. When you turn them on, you authorize us to charge the payment method you choose for them without further action from you. These are merchant-initiated charges at irregular times, triggered by your usage.

Each time your organization's available credit balance falls below the threshold you set, we charge for the credits per top-up you chose. When the balance is further below the threshold than that amount covers, we charge for enough 10M-credit steps to restore the threshold. Each charge is priced at your plan's current price per million credits, plus applicable tax. That price changes when your plan size changes. Charges in a billing period are limited to the monthly spending limit you set, before tax. A top-up that would exceed the limit is reduced to the 10M-credit steps that fit, or not made.

Charges appear on your statement as GRAPHOPS TOPUP, and we email a receipt for each one. Changing the threshold or the credits per top-up, or raising the limit, requires you to accept the authorization again. You can turn automatic top-ups off at any time in Billing.

Automatic top-ups pause when a payment fails or the authorized card is removed or changes card brand. They turn off when your plan is set to cancel or ends, or when a payment dispute or fraud warning places a hold on purchases. Credits from automatic top-ups are top-up credits and do not expire.

Mandatory rights

Paid purchases are restricted to business and professional use as described above. If mandatory consumer protections nevertheless apply to a contract, nothing in these terms excludes them, including applicable withdrawal, refund and service-conformity rights. Contact ops@graphops.xyz to exercise those rights.

Service changes and suspension

We may make changes needed for security, legal compliance, interoperability or technical maintenance, subject to the agreed service scope and applicable law. We will give reasonable advance notice of material changes where practicable. Changes do not remove remedies required by law.

Price changes apply prospectively at renewal, with reasonable advance notice and an opportunity to cancel before they apply. Changes to these terms do not retrospectively remove paid rights. We will obtain agreement where required by law.

We may restrict or suspend access where reasonably necessary for non-payment, material breach, fraud, security or legal compliance. We will explain the reason and allow a reasonable opportunity to remedy it where practicable and lawful. Suspension does not remove any refund or other remedy required by law.

Liability

For business customers only, to the extent permitted by law, we exclude implied warranties and liability for lost profit, revenue, business opportunities and indirect or consequential losses. For those customers, our aggregate liability arising from the contract, whether in contract, tort or otherwise, is limited to fees paid or payable for the affected service in the three months before the event giving rise to the claim, or the fees for its first contracted billing period if greater. Related events are treated as one event occurring when the first arose.

No limitation or exclusion in these terms applies to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot legally be limited or excluded.

Business third-party claims

If you are a business customer, you will indemnify us for damages and reasonable legal costs arising from third-party claims caused by your unlawful use of the services or infringement through material you supply. This does not cover claims caused by our own fault. We must promptly notify you and allow you to control the defence with competent counsel, with reasonable cooperation at your expense. No settlement may admit our fault or impose obligations on us without our consent, which will not be unreasonably withheld. Delayed notice reduces your obligation to the extent it prejudices your defence.

Law and privacy

Maltese law applies. Business disputes are subject to the courts of Malta. Consumers retain the mandatory protections and rights to bring proceedings available under the law of their country of residence. Our Privacy Policy explains how we process personal data.